Cerner PowerChart Ambulatory EMR Software and Epic EMR Software are two EMR software giants in the United States and one often draws a comparison between the two in terms of functionality, pricing, interoperability, and customer service. Selecting the right Electronic Medical Records (EMR) software can be a daunting and challenging task as it requires in-depth research because you know that it’s an investment that can make or break your medical practice. In this article we will draw an unbiased analogy between Cerner and Epic, making your decision process easier and smooth.
Here’s what we will look at as we compare the two titans.
- Set of features offered
- Interoperability and integrations
- Customer service
Both software vendors offer a similar set of features for its users which help streamline daily clinical, financial, and administrative workflows. Similar functionalities include Revenue Cycle Management (RCM) services, population health management, and analytics tools. Cloud-based solutions for acute and ambulatory care is provided by both Cerner and Epic. Medical practices can benefit from E-Prescribing (e-Rx) and patient portal facilities to provide an opportunity for patients to stay connected with their healthcare provider.
It is a reality that EHR software requires a big investment and you need to have the right budget to make a purchase, this isn’t an issue for large medical setups that have the financial ability to invest and move forward with the purchase. The pricing of software comprises of the following costs.
- Implementation cost
- Maintenance cost
- Hardware set-up cost
The prices are not revealed to the public for both the software vendors however a price quote can be made available on request if you are a potential buyer. Pricing information is kept private however Epic is slightly more expensive than Cerner.
Interoperability and integrations
Interoperability is the key feature of EMR software systems that make them effective in data sharing with healthcare parties and stakeholders. Cerner PowerChart Ambulatory EMR Software has built three platforms that integrate and external systems to provide seamless connectivity with clinical, administrative, and financial data. The software vendor is also making efforts to create APIs which will increase interoperability with other EHR software vendors and third-party apps.
In comparison, Epic EMR provides lesser opportunities for interoperability and integrations. Epic has not joined the CommonWell Health Alliance that is dedicated to interoperability. However, for the past two years, Epic is doing a lot of hard work to stay at the top of the game when it comes to the exchange of data and integrations. Epic is the founding member of the Carequality Interoperability Framework which supports and facilitates data sharing between more than 3,000 clinics and 200 private and public hospitals, using various EHR software systems. Epic software systems provide powerful connectivity to other EMR software systems.
Customer support is an important factor when choosing a software vendor. You wouldn’t want a customer support team that takes days to respond to technical issues and faults which can ultimately have a grave impact on your practice. Both Epic and Cerner are committed to provide 24/7 customer support to its users. Through authentic customer reviews on emrfinder, we found out that the technical staff is very helpful and excellent for both the software vendors. Software vendors now understand that it is important to keep users happy by offering great support.
It is a win-win situation for both the software titans. Both are striving hard to provide hospital systems with powerful EMR software solutions that help to make their practice operations efficient and reduce the pressure from staff members by automating administrative procedures.