| Electronic Medical Records |
Electronic Health Records (EHR) Software is software that assists in developing and storing patient medical records digitally. This unique system assists physicians in tracking patient histories, notes, medications, and demographics. The most popular features of EMR software include e-prescribing (eRx), E&M coding advice, and SOAP notes. Quality Electronic Medical Records (EMR) Software also offers lab integration, voice recognition, tablet support, and device integration. |
| Medical Billing |
Medical billing modules or Medical Billing software manage the development of patient statements and submission of insurance claims. Key functions of such systems include claim scrubbing, e-claim submission, coding, payment posting, eligibility inquiry, and reporting. |
| Patient Scheduling |
This module is designed to automate the entire process of scheduling patient appointments. Core features of a good patient scheduling module may include sending reminders through phone, text message, and email, automated follow–ups, and multi–location support. Such modules are usually offered along with a billing module in a practice management software suite. |
| Radiology Information Systems |
A radio information system (RIS) manages the workflow and operations of radiology imaging centers or large medical practices with radiology imaging departments. Such EMR Software or modules automate the entire process of storing, operating, and distributing patient medical images and related data. |
| Picture Archiving and Communications Systems |
PACS is designed to manage, store, and retrieve DICOM images. Such systems are often used in combination with an RIS (Radio Information System) to perform the radiology workflow proficiently. |
| Medical Accounting |
Medical accounting refers to a system designed to automate accounting processes for medical practices. Major functions of such systems include general ledger, A/P, A/R, and financial reporting. |
What Medical Practices Need To Know About EMR Software
Today, over 600 companies provide EHR/EMR and Practice Management Software. With this growing competition, selecting the right electronic medical records or practice management software is always a tough choice. EMRFinder understands your problem and provides a complete and comprehensive catalog of specialty-specific potential patient engagement EMR Software, perfect for your practice needs. There are many things to consider when switching to another current Electronic Health Records Software (EHR Software). This buyer’s guide covers every necessary aspect to consider before making a final decision.
EMR Software or EHR Software (Electronic Health Records) are terms used for the electronic documentation and maintenance of medical records for patients via computer or a mobile device. EHR Software can greatly improve the efficiency of practice by improving the accuracy of documentation of encounters, resulting in improved profitability. Its usability has been universally recognized, and it has become a part of the Health Information Technology for Economic and Clinical Health Act (HITECH) since 2004.
EMR Software Benefits
Besides financial profitability, practices have seen the following benefits of using EHR/EMR Software:
- Improved practice efficiency
- Streamlined administrative tasks
- Improved profitability and revenue cycle (Medical Billing Services)
- Improved Patient Engagement (via Patient Portal)
- Decreased stationary costs
- Improved collections due to more organized claims
- Automated alerts and reminders help patients return to the office when necessary and notify the practice about any potential risk.
- Enhanced Security and Safety (Cloud Storage & Back-ups) – Cloud-based EMR Software
EMR Software by Specialty
Specialty-specific software enables physicians and other medical professionals to store detailed clinical information, such as demographics, medical history, social history, lab reports, etc.
Specialty-specific EMR Software or EHR Software must be fairly customizable to the unique style and documentation requirements since all medical practices have a specific need based on the background and medical specialty. For example, Pain Management or Dermatology-specific EMR software should include the ability to store before/after photos and annotate images. Similarly, specialties like Pediatrics, Oncology, Podiatry, Ophthalmology, Neurology, Nephrology, Dialysis Centers, Rheumatology, and Chiropractic Care require their unique set of features to simplify adoption.
EMR Software by Practice Size
Because of the massive adaptability requirement, every Patient Engagement EMR Software is unsuitable for any practice. EMR Software designed for hospitals or multi-provider clinics does not necessarily support a solo or a small practice. So, what are the factors that will make an EMR Software viable for your medical practice?
From solo to large providers and multi-specialty clinics, every practice has its unique set of challenges that must be addressed by the Electronic Medical Records (EMR) software vendor, some of which are listed below.
Small or Solo Provider Practices
Small or solo practices with small office space and a limited number of staff members are generally short on the budget compared to larger practices. Due to these constraints, many providers simply prefer cloud-based EMR software and employ Free EMR Software or choose an affordable EHR Software vendor with a low fixed monthly fee.
Medium-Sized Practices
Often belonging to the same medical specialty, the medium-sized practices require unique features such as interoperability, dedicated customer support, multi-device support, as well as an extensive reporting functionality to keep an eye on the overall performance of the practice, as their budget is also comparatively larger.
Large Practices
Larger medical practices usually offer medical services that fall under various medical specialties (e.g., Orthopedics, Pain Management, Surgery, Chiropractic Medicine, Family Medicine, etc.). Comprising fifteen to twenty medical providers, these practices often require support for multiple users to access the systems simultaneously.
Additional requirements for larger Long-Term Care organizations include resident scheduling tools, a scalable EMR system that supports multiple facilities and providers, and the ability to manage shared resources such as therapy rooms, wound care areas, and specialized equipment.
Hospitals or Enterprise Organizations
Hospitals or enterprise organizations have the most elaborate list of requirements, which are usually documented in the form of an RFI or RFP to assess and shortlist vendors that can meet them.
Hospitals or enterprises are often the target market of EMR software companies such as Athenahealth, McKesson, Epic, Cerner, eClinicalWorks, Allscripts, NextGen, drChrono, and Meditech, etc., and they usually provide the best EHR software solutions for larger corporations such as ACOs, PCMH, IPAs, CINs (Clinically Integrated Networks), and Public Health Departments, etc. These EMR software companies usually offer features like integration with multiple other software and medical devices, inventory management modules, interface with local labs (LIS), machines, and diagnostic equipment, along with drug dispensing (pharmacy management software), electronic medication administration record (EMAR), etc.
Tips To Consider When Choosing An EMR Software Vendor
Electronic Medical Records (EMR) consist of various software, all with different functionalities and applications. Here are a few tips one should consider before selecting an EMR Software:
Security
The safety and security of patient data and medical records is a principal concern for not only clinicians and medical providers but their patients as well. A strong Patient Engagement EMR Software ensures the safety and security of medical records and all the related patient information and guarantees HIPAA Compliance, providing them privacy (especially during the patient’s communication with their doctor via Patient Portal). Top EMR Software Vendors from today (AdvancedMD, PrognoCIS, Modernizing Medicine, Chirotouch, Kareo, etc.) use data encryption technologies and other advanced tools in every section of the EMR Software to make sure that they safeguard patient records.
Cloud-Based EMR Software
Due to its various advantages, Cloud-based EMR has grown more popular among physicians lately. Cloud-based EHR software is mostly device-independent and supports multiple devices such as Smartphones (iPhones and Android phones), iPads, desktop computers, and laptops. The EMR software can be accessed from any location at any time, provided that internet access is available. The cloud-based EHR Software technology usually requires minimal or no maintenance or upfront cost, making it ideal for doctors running small clinics and private practices. Some of the Cloud-based EMR Software vendors include ChartPerfect, Care Cloud, AllegienceMD, CureMD, ChartLogic, etc. The move to the public cloud for healthcare is vital in the current changing landscape. For practices that don’t adopt new cloud services, the old inferior feature set, coupled with the higher prices, will hinder the business dramatically. This gulf between the old software and the new cloud-based software will only grow more exponentially as time goes on.
One of the characteristics of strong EMR software is that it is ONC-ATCB certified and complies with the guidelines and protocols defined by the Office of the National Coordinator (ONC). The software vendors who comply with these measures go through severe testing and conform to a benchmark level set by the federal body. This testing ensures that all areas of the software are checked, for example, Patient Portal, the way the software communicates with Pharmacies via E-prescription (e-Rx), HIEs, labs, hospitals, etc. Most of the EHR vendors nowadays have all the details related to their compliance with the standards established by the ONC (Click here) present online.
Specialty EHR software
Certain specialty-specific Electronic Health Records (EHR) systems must offer unique tools for that specialty for clinical documentation. For example, for gastroenterology, the EMR system should include specific tools that should be able to document clinical workflow and specify the area of concern (e.g., issues concerning the GI tract) and must offer much more than capturing raw data or text. (Gastroenterology EMR Software).
Specific Services
When selecting an EMR System, one of the basic and most important decisions that you need to make is whether you want the patient engagement EMR Software solution by itself or integrated with a Practice Management System for scheduling and billing. Having an integrated EHR and PM solution has its pros, yet there have been instances where practices chose an EHR by themselves, as they had some unique needs that EMR Software vendors could not meet, or they had already made large payments for separate Practice Management solutions and could not replace them were bound to use it.
Integrated Practice Management Software
With competition rising every day in the field of healthcare IT, many EHR Vendors who provide integrated Practice Management solutions included in the software bundle easily outclass competitors with standalone EMR Software, including those that offer a specialty-specific EMR Solution. EHR software providers with integrated Practice Management systems often tend to offer widespread reporting competencies to monitor how the practice performs and manage administrative tasks better.
Integrated Medical Billing Software
Medical practices need to have a strong billing system to be able to communicate with insurance companies and to charge for all the services rendered. Medical Billing Software works best when integrated with EMR software. The clinical documentation complies with all the mandatory standards and forms a financial document that is sent electronically to insurance carriers or financiers so that they can validate and process it at their end. This helps streamline operations and various administrative tasks and makes sure everyone is on the same page regarding financial matters. By using the Medical Billing Software system, practices can produce patient statements, confirm patient eligibility, generate claims, and much more. Medical billing solutions integrated with EMRs prove to be ideal for healthcare organizations that wish to manage billing in-house.
Hidden Cost
Different EMR Vendors offer varying prices. Some EMR Software sellers offer their services for free, while others provide specialty services for extremely high costs. In both cases, there always might be chances of several hidden costs that might be revealed later. When selecting an EHR Software, make sure you finalize your budget and discuss all the hidden costs included in the contract with your potential vendors. Also, make sure you ask them about the charges for services such as support and training.
Mobility
With technological advancements happening every second, life has become faster than ever. To keep up with this fast pace, people in all walks of life like to rely more on handheld devices especially because of their handiness, mobility, and several other uses. Like all other professions, the field of medicine also relies heavily on the use of technology more and more. Doctors and healthcare physicians nowadays need an EMR software with which they can use Tablets or iPads to take down notes about symptoms, and patient history, and electronically prescribe medication to the patients and a mobile application synced with all the mobile devices being used in the practice.
Ease of Use and Training
Though some doctors and physicians might be very proficient with technology, at the end of the day, they are not IT professionals. They always prefer software that is easy to use, so that not only their transition process from their existing systems (paper or existing EHR) is smooth, but also their everyday experience with their Electronic Health Records software goes without any hindrances. An EMR System that is too complicated to understand can waste a lot of time, resulting in users being aggravated. Also, some EMR software companies provide users with training free of cost, so when selecting an EMR software, make sure that you ask the vendor to train you and other staff members of the practice to have a better grasp of the software, and if there will be any additional costs involved for training.
Specialty-Based EMR Software
All medical providers work in their distinctive manner and have unique needs according to their specialties. Therefore, most of the EMR Software Vendors today ensure that their EHR Software is specially tailored for a specific specialty or several specialties. This was a predictable conclusion of the EMR Software journey, as more and more healthcare providers were required to switch to Electronic Medical Records (EMR) systems. Most of the EHR software companies then were essentially focused on selling their software to all healthcare providers regardless of their specialties. However, the specialty-based medical providers soon realized that the software did not meet the requirements of their practices. Therefore, the demand for specialty-specific EMR systems increased. To meet that demand, EMR software vendors started producing specialty-specific EHR software and as a result that, today there are several unique EMR systems available for almost all specialties like Cardiology, Anesthesiology, Family Medicine, Orthopedics, Urology, Optometry, Pulmonology, General Surgery, Alternative & Holistic Medicine, etc.
Customer Support Quality
When you select an EHR software for your practice, it eases your routine tasks and helps your practice in so many different ways. But what will you do when your software faces a technical issue? It is normal for any software application to malfunction from time to time. This is when you should pick up your phone and contact the customer service representative of your EMR software service provider. An efficient customer support service addresses all of your concerns and issues and tries to resolve them in a knowledgeable and skilled way. Only a customer service rep can understand the issues or changes in the behavior of your Electronic Health Records software application, and then the rep can pass on your concerns to the appropriate department to get your issue fixed. A good customer service representative always ensures customer satisfaction. On the other hand, a bad and rude customer rep will only make things worse. Most of the EMR software vendors provide customer support as a part of the plan that you are paying for, while some of them charge extra for this service. Before implementing a EHR software, you should make it clear with the vendor if there will be a special support team assigned to the practitioner within the package or not.
As of 2023, Patient Engagement EMR Software has become a critical component of modern healthcare, driven by the need to improve patient outcomes, enhance satisfaction, and streamline communication between providers and patients. The 21st Century Cures Act (2020) and the ONC Final Rule (2020) laid the groundwork for this evolution by mandating interoperability and patient access to health data, pushing EMR vendors to develop robust patient engagement tools. These tools are now integrated into leading EMR software like Epic MyChart, Cerner HealtheLife, and Athenahealth, enabling patients to actively participate in their care.
In 2021, EMR software vendors introduced advanced functionalities such as two-way messaging, telehealth scheduling, and automated appointment reminders to reduce no-shows and improve adherence. For example, Epic Systems launched a feature allowing patients to receive real-time notifications about test results and treatment plans, while Meditech expanded its patient engagement module to include personalized health education content.
In 2022, the integration of AI and machine learning into patient engagement EMR software marked a significant leap forward. AI-powered chatbots, like those offered by NextGen Healthcare, began assisting patients with routine inquiries, medication refills, and symptom checking, freeing up administrative staff. Wearable device integration became more prevalent, allowing patients to sync data from fitness trackers and glucose monitors directly into their EMR software, enabling providers to deliver more personalized care.
By 2024, patient engagement EMR software had evolved to include predictive analytics, identifying at-risk patients, and prompting proactive interventions. Platforms like Cerner and Allscripts also introduced gamification features to encourage healthy behaviors and medication adherence.
These advancements reflect a broader shift toward patient-centered care, with engagement tools playing a key role in improving communication, satisfaction, and health outcomes.
