The last thing you want as a healthcare provider is to have unsatisfied patients coming to you or receiving care. Telehealth is seen as the best option for providers who want to grow their practice and enhance the overall patient experience.

Virtual care and telehealth solutions are offering great value to both patients and providers especially during the COVID-19 pandemic. Recent data reflected that the average number of daily telehealth sessions doubled this year, this highlights that patients see the telehealth platform as an effective and efficient way to receive care remotely from the comfort of their homes.

The diagram highlights the boom and growth of the telemedicine market.

How Patient Experience is Progressing through Telehealth Solutions

The telehealth technology is continuing to improve due to features of artificial intelligence (AI), remote patient monitoring, and other tools. The telehealth software continues to advance to help support physicians to provide better care to patients, especially elderly and patients that have chronic health conditions. Medicaid and Medicare embrace telehealth solutions in the form of video consultations and remote patient monitoring. The facilities help patients to get treatment who are unable to visit their healthcare provider due to health issues and other transportation challenges.

The telemedicine platform offers an opportunity for healthcare providers to properly care for the aging and elderly population. Telehealth solutions are being used to treat health issues that are common to aged people including; strokes and other chronic conditions such as breathing problems. Telestroke enables providers to better offer treatment to patients who have a higher risk of having a stroke. Video consultations are effective to connect the patient and the provider in real-time to provide prompt diagnosis and care without any time lags.

Telestroke is also reducing the need to transfer the patients from one hospital facility to the next, this overall improves patient experience and any odds of inaccuracies.  Care continuity is also promoted through telehealth solutions, as once the patient is discharged from the hospital healthcare providers can easily connect the patient to track progress through HD sessions.

Prospects of Telehealth

AI telehealth programs are solutions that are further improving patient experience, this includes the use of chatbots, nursing assistants, and call analysis tools. Chatbots can be used to answer routine questions from patients and also help to book appointments.  This helps healthcare providers to focus on treating the patients. Virtual nursing assistants help to monitor patient symptoms and also provide better communication between the patients and the clinicians.

The future of telehealth looks promising and will continue to benefit patients to receive better care and improve patient outcomes. Telehealth seems like an ideal solution allowing providers to continue care even despite the challenges of the COVID-19 pandemic. Remote care solutions are here to stay for a long time and healthcare providers must execute the right strategies that serve with patient’s needs to aid in diagnosis and the treatment path.