The traditional patient intake process can be cumbersome for staff members and patients as it contains a lot of paperwork and information. During the patient intake process, the hospital collects patient data related to demographics, insurance coverage, and consent forms. Fortunately, due to technology and digital solutions like Patient Intake EMR Software healthcare organizations can digitize the patient intake process to make it efficient and convenient for patients.

Benefits of using digital patient intake solutions

  • Frees up time for reception staff.
  • Improve efficiency levels.
  • Also supports social distancing especially vital during the ongoing pandemic.
  • Patients have more control.
  • Enhances patient experience.
  • The possibility of clerical errors is reduced.

Boosting patient experience with digital patient intake tool

Hansen Family Hospital. Is an Iowa-based healthcare organization. The hospital used digital patient intake and registration to not only offer a better experience to its patients but also streamline its administrative workflows.

Patient engagement technologies will allow the patients to fill out the information regarding demographics and insurance and also submit certain forms before the point of care. This is a great benefit for patients as the process is simplified and the need for paperwork is eliminated.

The process to register a new patient can be very timely as it involves the healthcare organization capturing stability forms, consent forms, insurance cards, and photo IDs. Automated services in the banking, travel and retail sector mean that healthcare is no exception. The increase in healthcare consumerism means that hospitals need to deploy healthcare technology solutions to automate their processes to keep patients satisfied and provide the experience they desire.

Patients want digital solutions

The hospital revealed that patients call in and ask if they have the facility to check in online. The last thing an unwell patient would want is to stand at the hospital’s main desk and fill-out forms and deal with paperwork. Also, a manual registration process is prone to human error. For example, if the front desk member misses out on crucial information like a change in insurance coverage.

Patient engagement technology was used to let patients fill out any paperwork and upload files securely by clicking on a link that was sent by the hospital through an email or text message. Patient engagement technologies and automation of the intake process make processes efficient to keep patients satisfied.