Artificial Intelligence (AI) is making rounds in the healthcare industry, but physicians are usually uncertain about this technology and also don’t like machines dictating them what to do. Patients of today are demanding improved patient engagement and care delivery process which has pushed providers to rethink AI proactively, to enhance patient outcome levels, and keep patients satisfied. It is without a doubt that AI coupled with the clinician’s intelligence is the best recipe to provide a better patient experience.

Enhanced Decision Making

Humans can make errors and mistakes which is completely normal, however, in the healthcare landscape, there is little room for errors as it can cost lives. Machine learning and Artificial Intelligence enabled technologies to provide insights that can be helpful for the physician to support their decision-making process. For example in sepsis diagnosis, AI algorithms are commonly used to alert physicians about any adverse events leading to severe sepsis, this can reduce death rates and admissions into the ER. The use of algorithms to indicate any early issues beforehand has resulted in an average 39.5% reduction in in-hospital mortality, and a 22.7% decrease in 30-day readmission rate when it comes to sepsis-related patient stays in the hospital.

Artificial Intelligence has also been used in the early detection of cancer in patients, which has improved diagnostic accuracy and given patients a cancer-free life. When cancer is spotted at Stage 1 chances of recovery are better as compared to later stages of cancer which can be life-threatening and even more painful for the patient and their family members.

Boosting Patient Engagement and Patient Experience

Improving the overall care experience can help patients stay satisfied with the healthcare services they seek. AI-powered tools such as symptom checkers have been leveraged by hospitals to triage patients and streamline clinical processes. AI-powered chatbots can be used to schedule online appointments and give responses to daily queries which can enhance the patient experience greatly.

AI algorithms are being used to send educational material and medication reminders to patients, keeping patients feel engaged in their healthcare process and improving medication management and overall wellness routine.

AI and Software Technology

Many EMR software vendors are using Artificial Intelligence technology in the design of Electronic Medical Records (EMR) Software systems making them more accurate and efficient. AI-enabled EHR Software solutions allow providers to promptly access and export patient data with the least error. It also enhances clinical decision making, for example, Epic EMR Software Systems’ AI solutions help clinicians to predict hospital readmissions and patient mortality rates. AI-designed software system improves interoperability options in clinical documentation. The seamless flow of data improves care coordination to enhance the patient treatment process.

Moving ahead

AI technology is revolutionizing the way healthcare systems in the world operate, making it possible to save more lives by reducing errors in diagnosis and proving untapped opportunities in the improvement of patient engagement and experience. For AI to be mainstream providers must see it as a helping technology that can be leveraged for positive care delivery.