Patients want a convenient and easier way to make payments this improves their patient experience and satisfaction scores. Recently Henry Ford Health switched from a third-party application and implemented Epic EMR Software’s MyChart billing tools.
Improving Patient Financial Experience with the Patient Portal Software
In today’s world health systems and hospitals have utilized the Patient Portal EMR Software platform to boost patient engagement, and empowerment, and offer a seamless financial and billing experience.
Developing an approachable and transparent system is essential to enhancing the patient’s financial experience using a patient portal platform. The patient portal system should make it simple for patients to understand their financial obligations by providing clear billing information, including thorough explanations of prices and insurance coverage.
The patient portal software should also provide easy payment methods so that patients may safely pay their bills online. Automating claims and minimizing paperwork are two benefits of integration with insurance companies. Providing patients with educational materials regarding healthcare financing and choices for financial aid might enable them to make well-informed decisions.
A patient’s financial experience can be further improved by prompt communication and reminders about impending bills and payment deadlines, which will guarantee that they have the resources and assistance necessary to successfully manage their healthcare costs.
MyChart Patient Portal Benefits for Henry Ford Health
By deploying MyChart for online payments the following advantages were realized:
- A 20% boost in total payment collection.
- Henry Ford Health was able to enlist more patients for text and email billing notifications this helped the health system save $100,000 annually as the need for paper statements was eliminated.
- Due to less usage of paper statements the health system has less environmental impact.
How did Epic MyChart Software Improve the Patient’s Billing Experience?
Patients can now make payments in the same portal they are already using. Customer support has reported that patients find it simple to make online payments as they no longer need to visit a different site and then add relevant login details.
The MyChart patient portal software helps patients understand their insurance coverage and what they have already paid. The portal displays what the patient has paid recently. Patients who are unable to pay all bills immediately can sign up for financial assistance. Patients can request financial assistance and check its status in MyChart without the assistance of a financial consultant.
Patients are overall satisfied with the new payment facility given to them. It is transparent and convenient and they find the new payment process with MyChart billing tools less complex.
Bottom Line
Henry Ford Health was able to create a good financial experience for patients by using the MyChart Patient Portal software system. It helped to achieve patient satisfaction, and loyalty, and improve the overall financial health by increasing the collection rate.
