EMR Software vendor, athenahealth has always rolled out innovative solutions and tools for its users to boost productivity, streamline workflows, and improve revenue cycle management. athenahealth Gamify has revolutionized staff efficiency by offering daily tasks as gameplay. The athenahealth Gamify solution aims to accelerate staff ability via friendly competition.
Issues Faced by Sharp HealthCare
Sharp HealthCare based in San Diego offers easy and convenient care to its patients. It provides urgent, emergency, and virtual urgent care at any time of the day. The healthcare system has 18,000 employees and clinicians handle 9,000 patients daily.
Sharp HealthCare was facing a few issues in terms of employee motivation, performance levels, and staff turnover. Let’s delve into the problems:
- It was difficult to motivate and keep revenue cycle employees satisfied.
- The health system was running out of ideas as to how to boost work performance for everyone.
- Greater millennial turnover.
- Getting real-time performance feedback became a roadblock for managers.
The athenahealth EMR Software Gamify Solution Implemented
The cloud-based game application by athenahealth software, ‘Gamify’ was used to motivate employees. The robust application leverages real-time statistics to support a “game” that employees play while working on assignments.
Sharp HealthCare aimed to resolve staggering employee performance levels by introducing gameplay concepts while providing real-time performance feedback. The Gamify application can unlock transparency for both managers and staff members to drive quality for satisfying revenue cycle outcomes.
Positive Results of Using athenahealth Gamify Solution
- Staff turnover decreased by 5%
- 100% accurate real-time visibility was given into employee performance levels
- 10% reduction in task lag
- Credit balance efficiency raised by 30%
- Customer service productivity increased by 21%
Friendly Competition Through Gamify Propels Employee Productivity
The group has been able to maintain and even increase accuracy while raising production by 11 percent thanks to friendly competition encouraged by athenahealth Software Gamify. This is so because, rather than focusing on the result of claim payment, the game is made to reward players who adhere to best practices in the revenue cycle process.
The leaderboards feature of Gamify makes way for friendly competition between peers and also recognizes performance levels through detailed analytics.
Gamify not only drives friendly competition but also creates an avenue to improve employee engagement by celebrating achievements both big and small. By turning billing tasks into a game financial employees will be excited to come to work every day and perform their best. Thus with athenahealth Gamify healthcare organizations can achieve better revenue cycle outcomes and staff productivity.
