Patient Portal EMR Software solutions are leveraged by healthcare organizations to boost patient engagement. These tools can enable patients to seek and receive care. Patients can easily schedule appointments, request medication refills, view lab results, pay bills, and communicate with their providers through the patient portal platform.
The Pandemic and Patient Portals
Since the COVID-19 pandemic, hospitals and health systems have embraced technology solutions quickly. The healthcare software gives greater ownership to patients throughout their healthcare journey and has improved office workflows.
Patient portal software has become critical to offer telehealth services during the ongoing pandemic. The portal is an important communication tool for hospitals to bridge the communication and care gap for their patients.
2023 KLAS Independent Ambulatory Patient Portal Report
The 2023 KLAS Independent Ambulatory Patient Portals report has rated athenahealth’s patient portal platform number one. The ranking was based on different categories including overall performance, value, relationships, culture, and operations.
According to KLAS, the report has studied customer experience in the independent ambulatory setting. Through their perspectives, other healthcare organizations can better understand the value of patient portal software and the technology’s impact on patient care.
athenaCommunicator Outshines
athenaCommunicator scored 85.3 out of 100 for its overall performance, taking lead in the category. The strong performance was due to great product quality, implementation, and training resources.
The respondents acknowledged the cloud-based software solution because of its reliability and a strong set of functionality. Including the patient portal as part of the comprehensive platform, practices can reduce costs and offer robust tools that go beyond patient-provider communication
Customers liked the fact that the vendor keeps close relations with its users and makes every effort to keep its promises to improve the product.
The respondents assessed athenaCommunicator as number one in the relationship score. They revealed that the vendor offers the support which is required. The customer support team is quick and responsive to any issues. Users can also access webinars, and case studies and take advantage of other training options.
Moving Ahead
The athenaCommunicator platform can support provider customers by engaging patients with tools to manage their health and clinical information. Empowered patients can have a positive impact on health outcome levels and practice performance scores.
