Key Features of Patient Portal Software

The Patient portal software technology acts as a patient engagement tool. The robust platform allows patients to access their medical records, communicate with healthcare providers, and manage their healthcare needs. Patient portal adaptation rates are increasing as both patients and clinicians recognize its potential benefits. According to an ONC data brief from April 2018, 52 percent of all adult patients over the age of 18 now use patient portals.

Patient Portal Software improves patient engagement

Patient portals help to build patient loyalty. The HIPAA-Compliant secure messaging functionality facilitates a strong bond between the provider and the patient. Through the Patient Portal EMR software patients feel on top of their health and wellness journey since they can view and update their health data, and read personalized educational content. Engaged patients are indeed more likely to adhere to treatment and medication plans, improving health outcome levels.

Top 8 Patient Portal Platform Features

Healthcare organizations should look for the following essential Patient Portal EMR Software features:

Secure login and authentication: To protect sensitive health information, patients should be required to log in securely using unique credentials and a two-factor authentication method. The patient portal provides secure login functionality to its users.
Access to medical records: A good patient portal solution allows patients to view and download their medical records. This includes test results, diagnoses, medications, and treatment plans.
Appointment scheduling: Patients should be able to make, reschedule, or cancel appointments with their healthcare practitioner via the patient portal platform. The patient engagement solution also offers reminder alerts for upcoming appointments.
Communication with healthcare providers: The patient portal EMR software offers a HIPPA-compliant two-way text messaging platform. This supports smooth patient-provider communication and builds strong relationships. Patients can message about their healthcare conditions and receive an immediate response.
Prescription renewal and refill requests: The software should offer the functionality for patients to request prescription renewals and refills online, reducing the need for phone calls and in-person visits.
Bill payment and insurance management: The patient portal technology also allows patients to view and pay bills online. Patients can also manage their insurance information and claims easily.
Educational resources: Access to educational materials like webinars, articles, and videos should be provided by patient portal software.
Integration with EHR Software: It is essential for a patient portal solution to seamlessly integrate with Electronic Medical Records Software. This helps to ensure that patient data is accurate, up-to-date, and consistent across all healthcare providers.

Moving Ahead

Providers can more effectively use patient portals to increase patient engagement by being aware of their rising popularity, advantages, and uses. Furthermore, healthcare organizations need to address concerns such as limited usability and privacy concerns that discourage patients from using the patient portal platform.