It is important to notice what your patient’s experience during each interaction with your practice. The patients should be satisfied throughout their patient journey and if they are dissatisfied and frustrated then your ultimate solution is using a patient engagement software.
With the help of a patient engagement EMR software your practice will have a complete picture and idea about your patient’s experience when they are;
- Scheduling appointments
- Getting test and examination results
- Being updated on crucial policy modifications
How to improve patient retention?
- Keep your patient’s in the loop – It is very important to be proactive and timely communication with your patient’s about any updates processes and policies. Through the patient engagement software platform providers are able to share new procedures that are important for the patient to know. For example, the patient engagement software can be used to convey updated policies related to COVID-19 testing and procedures. When patients and providers have a communication barrier then this can have a negative effect on retention and of course their overall health care.
- Using the preferred communication channel – It is important to share the right information at the right time with your patients. Providers can use a patient engagement software system to communicate about lab results via HIPAA Compliant call, text, and email options. You need to make sure that you communicate according to the patient’s inclination. For example, younger patients could be communicated via instant SMS whilst older patients may like you to make a phone call regarding any updates. The patient engagement software is a powerful tool that allows patients to link with their providers round the clock. They can send emails if they have queries and scheduling appointments using the appointment scheduling software system.
- Give more control to patients – The patient engagement software can be used in a way to give more control to patients over their healthcare process. When patients have free and greater access to their health data they will feel satisfied and this will help to enhance patient outcome levels. Through the patient engagement software, patients can view test results in a few clicks and also read health resources according to personal needs such as health plans and articles.
If you want to succeed then patient retention is the key
It is important to understand that patients need to come back to you. If they don’t come again for a visit that’s a red flag and might be worrisome for your practice. You need to know why they didn’t reconsider coming to you again. Was it because they didn’t get updates? Was it because they were confused about how to view lab results? Practices can also use Electronic Medical Records (EMR) software systems and a patient portal (EMR) software to fill in any gaps which arise in healthcare and to make healthcare convenient and accessible. Enhancing patient retention is all about great customer service through proactive strategies and connecting with the help of software systems and digital tools.
