The home health agency market has experienced transformed vitality since the COVID-19 pandemic and the efforts to enhance patient outcome levels and reduce costs have shifted care to homes. Due to this reason, home health agencies have expanded to meet this new demand.
Home health agencies want to implement EMR Software solutions
In the course of this growth, home health agencies have experienced complex billing and a limited labor market. Home health agencies are looking to make the right Electronic Medical Records (EMR) Software investments which can facilitate workflow efficiency and boost interoperability for a seamless exchange of information.
Home health agencies satisfied with Epic and MEDITECH
According to a KLAS report, home health agencies are looking to implement EHR software solutions from vendors such as Epic and MEDITECH to enhance interoperability and operational efficiencies.
Epic EMR Software solution delivers the highest user satisfaction among health system-owned agencies. The report furthermore revealed that the health system decision-makers are more satisfied with Epic’s electronic health records system as compared to home health professionals. Decision-makers are content with the integration of the software system which helps organizations consolidate with vendors.
Epic users appreciate the vendor’s eagerness to take feedback from them regarding the development of new features, and functionality that can help further meet customer needs. Home health professionals have expressed some product improvements, in documentation capabilities on touch screens.
Home health agencies that leverage MEDITECH EHR Software solutions are satisfied with their ability to reduce costs. Though some users demand greater functionality and a better end-user workflow. Epic and MEDITECH have delivered needed integration for health system-owned agencies.
Customer satisfaction with three Netsmart offerings
The KLAS report also studied customer satisfaction with three Netsmart offerings mainly,
- Homecare
- Homecare Advisor
- The go-forward solution, myUnity Enterprise
Users have noted that Netsmart does not engage with them proactively which prevents the software vendor to classify flaws in the software system and then they become big barricades. Customers have demanded easier integration with third-party vendors including pharmacies and labs.
