Heart of Florida Health Center is a Federally Qualified Health Center offering high-quality primary care, dental, pediatric care, and mental health services. The FQHC has leveraged solutions from eClinicalWorks EMR Software and healow Payment Services and has experienced financial success with a 21% boost in payment collections.
Issues faced by the FQHC before the Implementation of eClinicalWorks Software – healow Payment Services
The FQHC faced financial burden and stress before tapping healow Payment Services as timely payments were not being collected from patients.
Heart of Florida Health Center frequently encountered the following issues with missing or delayed patient payments:
- Financial Strain: Payment delays were straining the FQHC’s cash flow, making it difficult to fund operational expenditures, employee salaries, and other obligations. The financial burden can pile up when payment collection time is increased.
- Administrative Costs: Collecting payments and resolving billing disputes was raising administrative costs and pulling resources away from patient care. A lot of time was being invested by billing members on payment follow-ups.
To improve revenue cycle management efficiency and keep patients satisfied with seamless billing and financial processes Heart of Florida Health Center tapped eClinicalWorks EHR Software System healow Payment Services.
The healow Payment Services Benefits for the FQHC
The following features and functionalities offered by healow Payment Services simplified the payment collection method to improve the financial health of Heart of Florida Health Center:
- User-Friendly Interface: During the check-in procedure, healow CHECK-IN reminds patients to finish their payments.
- Payments: The robust payments tool allows clinics to save a patient’s credit card on file, assisting with the collection of outstanding bills.
- Paperless Reminders: Via the reminders feature, practices can easily send electronic reminders to patients about unpaid balances. This can eliminate the cost associated with paper statements, making way for efficiency.
- Reduces Administrative Burden: eClinicalWorks Software instantly applies completed payments to the RCM system, expediting the billing department’s organizational process.
- Various Payment Collection Methods: There are different modalities to help collect payment from patients such as a kiosk, text to pay, patient portal platform, and card on file.
Moving Ahead
The revenue cycle management tools connected to the eClinicalWorks EMR Software system enabled the FQHC to boost payment collection and optimize both administrative and financial workflows. Faster collection can help practices satisfy patients as they can easily and conveniently pay. Healthcare organizations can continue to concentrate on delivering high-quality patient care and worry less about complex financial tasks.
