Hospitals and clinics in the US are rapidly deploying a robust Patient Portal EMR Software platform to facilitate seamless provider and patient communication and also enhance the overall patient experience. Patients want to feel on top of their healthcare journey and this exactly what a patient portal software does. Through the platform, patients can easily view their health records through their smartphones or devices.
Some patients may be confused about the Patient Portal EMR Software system and have queries regarding it. As a good practice set-up, you must answer all questions regarding the healthcare software system so your patients know the complete benefits of the platform and are comfortable using it to their complete advantage.
Patient Portal Frequently Asked Questions by Patients
What is a Patient Portal Software?
Most of your patients won’t know what the patient portal software is all about. In simple words, the patient portal platform gives you quick and convenient access to your patient’s health and medical information round the clock.
What information can be accessed by the patients through the Patient Portal EMR Software?
Patients will have a protected username and password once they log in to their patient portal they can easily view health information such as; discharge summaries, immunizations record, recent doctor’s visits, allergies, and test results.
How can I get access to the patient portal facility?
You need to ask your healthcare provider if they offer a patient portal software platform in the first place. If they do, you will be given step-by-step instructions to set up your account which will require a secure username and password.
What are the benefits of using a patient portal software system?
The patient portal facilitates seamless communication between the provider and the patient and also offers the convenience of online payments and scheduling online appointments with your healthcare provider. This helps to save time as the patient need not call the clinic to book an appointment. Prescription refills can also be requested through the powerful platform.
Is the Patient Portal EMR Software secure?
Data security is one of the major concerns of the patients of today as they all know they can’t afford their personal and confidential health data is at the risk of cybersecurity. A good software vendor maintains privacy through strong encryption methods and proving a HIPAA compliant platform that meets all federal and state privacy laws.
Can that patient portal software be used for urgent medical needs?
The patient portal software system is not meant to be used for medical emergencies or urgent needs. It is advised that in times of a healthcare emergency you call 911 to get prompt help.
How do I use a patient portal?
You will only require a smartphone and stable internet connectivity to operate your patient portal system. Your healthcare provider will provide you with all the necessary instructions to register for the platform. Once you’re registered you can click on links to perform basic tasks and view your health records and medical history.
Suggestions for providers regarding the patient portal choice
To get more patients on board to use the patient portal platform it is advised that you advertise the robust facility so patients are geared and positive about it. It is advised that when you select a Patient Portal EMR Software vendor do discuss the major features that should be present so it offers complete functionality to your patients. Ease of use and an intuitive interface is an important factor you want in your patient portal system, patients should be comfortable navigating it with clear instructions. Make sure that the interface isn’t clunky and inconsistent which will ultimately act as a roadblock for patients to use the facility.
Conclusion
By deploying Electronic Medical Records (EMR) software solutions and Patient Portal software practices will boost efficiency levels and improve patient care and satisfaction levels. Digital technology enhances patient experience through different care points and offers convenience that wasn’t possible with traditional healthcare.
