Healthcare technology and digitization are creating new opportunities to help improve the patient and staff experience. Most of the hospitals and health systems in the US are deploying technology solutions to enhance the patient experience and streamline processes like patient scheduling, patient payments, and interactions with providers. Healthcare professionals should keep in mind that the patient of today is looking for unsurpassed services and need to be taken as consumers, meeting their preferences.
The Importance of Enhancing Patient Experience
Healthcare organizations understand that keeping patients satisfied and improving their experience will eventually satisfy them and also boost their revenue stream.
A recent Deloitte-Scottsdale Institute survey revealed that 92% of health systems are investing to increase consumer satisfaction and engagement, and cited it as their prime goal. A seamless patient experience can be offered when staff members address all aspects during the care journey.
Satisfying Staff members
Creating a better staff experience is vital for a positive work culture. Unhappy and dissatisfied employees won’t deal with daily tasks well and this can also hinder their interactions with patients.
To help enhance the staff experience hospitals can implement modern technology solutions to streamline tedious processes. This way they will have more time to focus on other critical tasks.
Healthcare Technology Solutions for Improved Patient and Staff Experience
Technology and software solutions play a positive part in improving the overall patient and staff experience. Automation and digitizing processes are the key way to ensure patient and staff satisfaction.
Automation with EMR Software
By eliminating paperwork and digitizing patient records with Electronic Medical Records (EMR) Software, clinical, administrative, and billing tasks can be streamlined. Simple tasks like data entry, retrieving patient information, record filling, and patient onboarding can be simplified.
Automation can help reduce the time it takes to complete tasks. The use of software systems enables data accuracy and minimizes the chances of errors. Hence daily processes can be done efficiently, and easily.
Streamline the Patient Scheduling Process
Clinics and hospitals have utilized the power of Patient Scheduling EMR software to automate and simplify the entire patient booking process. An efficient patient scheduling process can alleviate stress on staff and keep patients happy.
Via the software, patients are sent automatic reminders about upcoming appointments. This way patients show up at the doctor’s office and helps combat the issue of no-shows. Furthermore, when patients can book online 24/7 they can schedule even after hours and don’t have to go through the hassle of leaving voicemails.
Focus on Patient Engagement Solutions
Patient engagement tools such as the patient portal platform is a good way to boost patient engagement levels. Patients can now easily view lab results, pay online bills, and conveniently communicate with their healthcare provider. The scheduling features offered by the patient portal software can streamline patient registration and administrative tasks.
With a patient portal, patients can complete tasks on their own without the assistance of staff members. This can optimize medical office workflow as staff members don’t need to book appointments, write down refill requests, and answer queries on referrals.
Technology is the Backbone of Success
Using Software solutions and healthcare technology is a great way to improve patient and staff experience. When patients are satisfied all along their care journey this can lead to quality outcomes and healthier patients. But it is worthwhile to note, that technology cannot replace the human element to boost experiences. Hence employees are trained regularly, the management communicates and perks are given to keep a happy and fulfilling environment.
