BrightView Health, a behavioral health facility located in Ohio offers medication-assisted treatment, social support, and counseling to save lives. The behavioral health facility specializes in addiction treatment and substance abuse. BrightView has leveraged the Telemedicine EMR Software platform since the COVID-19 pandemic. This has helped to offer remote care, treatment, and counseling to its patients without any delay. The Healthcare organization has been using telehealth solutions between its different locations.
The issue BrightView Health was facing
The behavioral health facility did not have a secure and protected communication platform to offer support and engagement to its patients. The pandemic and the lockdown in the country formed care gaps that needed to be filled quickly.
Several technology platforms were considered to make way for secure communications both synchronously and asynchronously. The healthcare organization wanted a platform that would seamlessly support one-on-one visits and offer the functionality of a virtual waiting room. The virtual care solution also had to be intuitive in design making it easy for patients to use it on their smartphones.
Access to care was reduced because of the aftermath of the pandemic. There were transportation problems as Uber rides declined. A behavioral health practice must maintain smooth connections for healthy patients.
The solution to the problem
BrightView Health deployed telehealth software to improve care access. The virtual care platform was a survival tactic and had limited functionality for caregivers and therapists. The organization required a HIPAA-compliant system that offered better features, and ease of use to its patients.
Backline for Telehealth
The robust virtual care platform by DrFirst, Backline for Telehealth enabled the behavioral health facility to effectively expand care access, enhance provider interactions with patients, and seamlessly integrated with BrightViews’s Meditech EHR software.
The telemedicine solution offered the functionalities of HIPAA-compliant video sessions, secure two-way text messaging, and file transfer. The telehealth software by DrFirst was quick and easy to be used by patients as there is no sign-up process. Patients can be invited via text to virtually connect without a hassle.
Positive results with Backline for Telehealth
The powerful outcome dashboard was utilized to track patient progress over time. Since the Backline telemedicine platform has been deployed there has been an increase in the level of interaction between care teams and patients. There was twice the number of virtual visits in 2022 as compared to 2021 with Backline virtual solutions.
The Backline telemedicine software enabled BrightView Health to increase outpatient access and extend the facility’s reach to greater communities for healthier patients.
To make the most out of virtual care technology it is vital to know what functionalities are required that match a practice’s requirement. The right telemedicine software will support provider-patient interaction and enhance patient satisfaction scores.
