In today’s world, patient experience matters a lot as it helps to deliver holistic care and keep patients satisfied. Healthcare technology solutions have shaped the patient experience right from the point they schedule their doctor’s appointment. Technology has automated and streamlined patient services of appointment scheduling and boosted patient empowerment through powerful tools of a Patient Portal EMR Software platform.
Using healthcare technology
Modern practices and healthcare organizations have leveraged healthcare technology solutions to stay competitive and offer unsurpassed services to patients throughout their healthcare journey. An increase in patient satisfaction scores can have a positive impact on health outcome levels, practice reputation, and financial goals. By tapping healthcare technology solutions the pain points of patient experience can be streamlined and propel patient satisfaction scores. A recent Deloitte-Scottsdale Institute survey revealed that 92% of health systems’ top aim is to improve patient satisfaction and engagement by investing in the right solutions.
4 health technologies to drive patient experience
- Digitizing patient appointment scheduling – Automation of appointment scheduling is growing rapidly. The patient demand for online experience cannot be ignored by medical practices. An appointment scheduling EMR software solution can be used to streamline the scheduling process and eliminates the hassle to call the clinic to book an appointment. Patients can easily book appointments online and even reschedule them.
- Collection of patient data with patient intake kiosks – Healthcare organizations are also enhancing the patient experience by using patient intake kiosks. Patient intake kiosks are waiting room tools that allow patients to fill in all necessary information before their appointment. The kiosks interface with the EHR software letting physicians access patient information when they meet the patient. Kiosks have helped to streamline the patient registration process and have helped to boost the patient experience. The robust patient intake management solution can combat inefficient processes as they can reduce duplication and storage requirements associated with paper forms.
- Bedside tablets for patient education and entertainment – Letting patients have access to entertainment like music, games, and films can make their stay at the hospital less stressful and more pleasurable. Bedside tablets can even allow patients to order delicious food from the comfort of their hospital bed, improving the patient experience altogether.
- The patient portal platform – Patient portal EMR Software solutions can enable secure HIPAA compliant two-way messaging between the patient and the provider. The patient can message their provider round the clock and even view lab results and conveniently pay online. The digital platform empowers patients and elevates the patient experience.
Technology has offered ways to improve patient interaction and comfort and also keep patients better informed which can improve health outcome levels.
