Healthcare organizations understand that patients are like consumers and they want a seamless patient experience. A pleasant patient experience means that patients will be satisfied with the healthcare services offered by hospitals and also help retain patients. The whole staff should be committed to offering efficient services to boost patient satisfaction scores. It is worth all the effort since 72 percent of patients reveal they are ready to switch to a different healthcare provider to get the patient experience they desire. In this blog post, we will share with you 5 proactive strategies which can help clinicians prioritize patient satisfaction.
Improving Patient Experience at the Clinic
Stay Committed to Patient Safety
Omicron virus is spreading like fire and it is the practice’s responsibility to communicate safety protocols that are being followed. Patients want to know that clinics are committed to following all COVID-19 safety conventions. Staff members should communicate clearly before a patient’s appointment all the safety procedures that are followed for the health of all its patients. Patients will be highly satisfied to know that medical practices take their health seriously. Cleanliness should be up to the mark, sanitization stations should be fixed everywhere and every member should wear a mask and ensure all SOPS are being followed inside the clinic.
Provide an Option for Online Booking
Patients of today want convenience in their healthcare experience. Hospitals and clinics should offer online scheduling option which is highly preferred by patients. A Patient Scheduling EMR Software solution can be deployed to satisfy patients of all walks of life. Booking appointments over the phone is a thing of the past and is considered difficult as nobody wants to wait over the phone.
Have a Welcoming Attitude
Train front office staff members to be extra helpful and exhibit a welcoming attitude for all the patients they visit the clinic. Good conduct goes a long way in having a positive impact on patient experience. Staff members should smile and have a warm tone to make the patients satisfied from the start of their care journey. Rude behavior can lead to patients switching to another provider and may also earn bad online reviews. Keep a check on all staff members and reward them for a welcoming attitude.
Reduce Wait Times
It can frustrate patients when they have to wait for a long time in the waiting room. Don’t overbook in a day, take the number of patients that can be seen easily with minimum wait times in the waiting room. If there is a delay it is always a good idea to communicate clearly so patients are aware beforehand.
Offer a Personalized Care
Patients want to see empathy when dealing with their providers. Doctors can ask questions about how patients feel and give the right amount of attention to whatever they say. Having a personal relationship with a doctor can play a huge part in enhancing the patient experience and keeping them satisfied and important in their healthcare journey.
Going Ahead
The patient should be the center of attention when it comes to offering the right services. Healthcare organizations can follow the above-mentioned strategies to improve patient experience at all continuums of care and as a result, earn positive online reviews which can help attract new patients.
