Telemedicine is the new healthcare service that patients are using to receive care from the comfort of their homes. Telemedicine EMR Software adaptation rates boomed especially during the COVID-19 pandemic as the virtual platform was seen as effective to link up doctors and patients for timely diagnosis and treatment without getting exposure to the virus.
Your medical practice or hospital must make sure that patients are comfortable in using telemedicine visits for their ongoing care process. The comfort level of patients is directly proportionate to how you address all relevant questions and queries regarding this platform. Healthcare providers and members need to make sure that all these questions are answered so patients are not hesitant in using telemedicine technology.
To make your life simple, we have compiled the most common questions that patients have about telemedicine and you know what, these need to be answered as soon as possible so let’s get started!
Top 7 Patient Queries Regarding Telemedicine
- What equipment do I need to get started with telemedicine? This is one of the top questions every patient has as they need to be clear about the necessary equipment they need for telemedicine visits. You would need a computer, laptop, or a smartphone with an integrated camera and microphone. If you don’t have a camera then a webcam can also work. For seamless telemedicine sessions, you need a stable connection with the internet. That’s all and now you’re good to get started!
- How much internet speed will it require? Your wireless connection should be steady and strong enough to support an uninterrupted telemedicine session with your provider. Your internet speed should be a minimum of 15mbps for uploads and 5mbps for downloads.
- I am not tech-savvy enough, will I be able to use it? The telehealth platform is being used by all age groups and they are comfortable with the intuitive and easy to use technology. It’s as simple as Skype or Facetime.
- If there are any technical glitches what should I do? If you’re using technology then sometimes you might face technical issues, in this case, you quickly contact the support team to help you with the prevailing problem. Usually, before a telemedicine session, there’s an equipment test to check the video and sound quality to avoid any technical concerns and disruptions.
- When can I do virtual sessions with my healthcare provider? Doctors have specific hours allotted for telemedicine visits with their patients. Your physician might be offering on-demand sessions during specific times or you can schedule for telemedicine appointment using a patient portal facility.
- Will my insurance plan cover the telemedicine visit? It is always advised that you check up with your insurer and verify the policy coverage. Some telemedicine services are covered by insurance and Medicare.
- Do I have to worry about my privacy and confidentiality which is shared via the platform? All telemedicine EMR Software vendors need to offer a HIPAA Compliant platform to protect patient data and information that is shared during the telemedicine session. Telemedicine software vendors take all the necessary steps to secure your privacy, which means you don’t have to feel anxious about it.
Hope these questions have provided you with all the quick answers you had in your mind. It is very important to communicate with your patients and anticipate any questions they may have regarding this robust remote healthcare service.
