The Patient Portal EMR Software system has been an important care solution for many clinics and hospitals. As the COVID-19 pandemic hit the world the patient portal platform became even more effective to offer telemedicine services to curb the spread of the virus and reduce the burden on hospitals. The Healthcare sector is leveraging technology to manage healthcare during the pandemic. 66% of hospital systems use an online patient portal facility to interact and coordinate care with their patients.
Having a good-quality patient portal platform has become an essential tool to provide the best remote care opportunities for its patients. It helps to provide a constant communication bridge between providers and patients which can be comforting in a disturbing state.
Patient Portal EMR Software benefits during COVID-19
- A secure communication platform – A robust patient portal software offers a HIPAA Compliant platform to encourage secure two-way communication which has improved patient satisfaction levels and patient engagement levels as they feel involved in their healthcare process. The encrypted and protected messaging has provided an opportunity for patients to stay connected with their physician even during the pandemic which provides for continuity of care. Patients can easily ask questions about COVId-19 and how they can stay safe from it and can educate themselves as to how to respond if they have early symptoms of the virus. The quick and seamless communication channel has offered comfort to many patients during self-isolation.
- Share critical data and information – a top-quality patient portal EMR software system allows your medical practice to notify patients through a mobile app about any new developments related to the virus so patients can keep track of all the fine points. These message alerts may include educational resources for patients related to the importance of staying home during the pandemic and information on requesting prescription refills.
- Medication refills – Due to COVID-19 many clinics have reduced their working hours which means it might be difficult for patients to call at a time when someone is available at the office. The powerful patient portal platform facilitates round-the-clock refill requests which help patients stay on top of their medication.
- Lab and test results – Most clinics and providers are using the patient portal software to send test results to patients. These may include test results from COVID-19 and other important tests. This encourages quick test result delivery which is vital for patients who are awaiting their COVID-19 results so they can respond and act quickly. By sending results through the patient portal time is saved and can help stop the spread of the virus as patients who tested positive can quickly self-isolate themselves from others.
- Help patients schedule COVID-19 vaccine – The patient portal platform is used by priority patients in Colorado to schedule their COVID-19 vaccines using their healthcare providers’ patient portal software.
- Help schedule telehealth visits – Since patients are encouraged to not visit their doctor in-person they can schedule their telehealth sessions easily through the patient portal. The quick way to schedule makes it possible for patients to have video consultations from the comfort of their homes.
Moving ahead
The patient portal technology is here to remain even after the pandemic has gone. It offers patients to quickly communicate with their providers and is an intuitive way to manage their healthcare. COVID-19 has stressed the importance of having a patient portal platform to keep patients and doctors connected safely.
