Patients of today prefer more than just getting care from their healthcare provider. They expect great patient services which have a positive impact on their patient experience. Hospitals and clinics aim to retain their patients and attract new ones by providing them with a seamless digital experience and personal connection.
Healthcare technology has helped to streamline the patient journey by giving them more options to stay in touch throughout their healthcare journey. The best strategy for medical practices is to provide the right balance of personal connection/interaction and digital solutions to modernize the patient experience even before their visit.
Recently, research was conducted by PatientPop which revealed that patients have a preference for digital solutions in the following 5 healthcare dealings with practices.
- Appointment scheduling
- Filling out registration and patient in-take forms
- Having accessibility to their health records
- Communication with the provider
- Paying bills
Digital solutions have made each of the above processes convenient and faster, helping to improve the patient experience which is important to retain them. To stay competitive practices should deploy healthcare technology solutions to keep patient satisfaction scores high.
Option for Online Appointment Booking
Practices should offer their patients the ease of online booking which patients love. This facility can be offered through the official practice website and can be a round-the-clock solution. Calling the clinic and waiting over the phone can be a hassle for patients. An Appointment Reminder EMR Software solution can also be deployed to send automated patient reminders to reduce the issue of no-shows and also offer an opportunity for patients to reschedule appointments without a hassle.
Empower your Patients
Patients of today want to feel on top of their healthcare journey and feel involved. For this many clinics and practices in the US have leveraged the robust solutions of a Patient Portal EMR Software solution. The patient portal platform allows patients to view their health records, view results online and complete forms. Through the patient portal software patients can also fill out patient intake forms and even pay online bills in a breeze. In a single click, patients have control over their health using their smartphones.
Harness Patient-physician Relationship
The patient portal platform acts as an online communication bridge between the patient and physician. Patients have the 24/7 ability to connect with their healthcare provider via a HIPAA-compliant messaging platform provided by the portal. Patients can ask any questions about their health easily and promptly. Healthy communication leads to enhanced patient satisfaction as they feel involved throughout their healthcare journey. Any basic issues and queries can be resolved by sending a quick message to the provider.
Encourage and Accept Digital Payments
Practices can encourage patients to pay their bills online through the patient portal. This will act as a convenient mode of payment and also decrease the payment time.
Telemedicine Option
The covid-19 pandemic has pushed providers to use the Telemedicine EMR Software platform to provide remote care solutions and increase patient access. Patients prefer virtual sessions these days as it is a safe mode to receive treatment and as effective as one-on-one sessions. It is important to create a seamless telemedicine experience for patients, this can be done by sending them video links that require no need to download specific software. Simple login details can be provided with a username and a password which lets them attend the appointment easily.
Deploying the right digital solutions can stimulate patient satisfaction which has a direct impact on clinical outcomes and patient retention. When patients are happy this means that your practice is not only offering high-quality care but also enhancing their patient experience from beginning till end.
