A patient portal platform is a great tool to enhance patient engagement and offer convenience to busy patients. However, 25% of patients typically use online portals to view medical records and healthcare-related information. This signifies that the platform has room for improvement and its benefits should be advertised to patients so they are encouraged to use the Patient Portal EMR Software platform.
Patient portals are online health tools that help patients stay empowered and have seamless access to personal health information in one place. So by simply logging into the patient portal, patients can stay in touch with providers, pay online bills, and even schedule appointments.
So what’s stopping patients from using this robust platform? Maybe the portal is difficult to navigate and doesn’t offer the right capabilities. The five vital features of patient portal software shared in this blog are helpful for patients.
Boosting patient portal usage with these 5 features
- Intuitive user interface – Patients would want a seamless experience while navigating the online tool. This is only possible when the patient portal software deployed by hospitals and clinics is easy to use and navigate. The portal should offer hassle-free login so patients can connect with it conveniently. A confusing design will just act as a barricade and stop patients from using the platform to their complete advantage.
- Patient Scheduling – Today’s patients want things to get done quickly and effectively. Calling the clinic to book an appointment is considered outdated and most patients don’t want to call and then wait on hold. It makes sense that the patient portal EMR software allows patients to schedule appointments digitally. This feature helps to save a lot of time and keep patients satisfied.
- Online intake forms – When patients have a tight schedule they don’t prefer waiting in the patient room filling out forms. Practices can allow patients to fill out intake forms online through the patient portal before the doctor’s visit. They can easily fill in the information regarding insurance and personal information. Getting things done on time, enables the patient to get value-based care and keep patients happy.
- Online payment of bills – Paper bills can be confusing, and offering patients the capability to pay online bills by logging into the portal makes the payment process easier and streamlined. The software system should also provide accurate pricing information to keep transparency at all times.
- Connection with medical IoT devices – Hospitals should consider deploying a patient portal software that enables medical IoT devices to connect with it. The seamless connection will help patients keep track of their health data in a single place. Plus, healthcare providers can have access to real-time data to provide the best care possible and manage patient conditions.
Patient portal software is an important asset
In today’s world, patients want to stay on top of their healthcare journey. Offering a user-friendly patient portal EMR software system can boost patient engagement and patient satisfaction scores. The above capabilities in the online platform can encourage more patients to use it and benefit your medical practice by streamlining administrative tasks and enhancing patient care.
